Privacy Policy

Last updated: 29 October 2026

MarkZen AI ("we", "us") is a digital marketing agency. This policy explains what personal information we collect through markzenai.com, why we collect it, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023.

What we collect

• Details you give us: your name, phone or WhatsApp number, email, business website or social links, industry, and anything you write in our forms or messages.
• Basic usage data: pages visited, device and browser type, and approximate location, collected through cookies or analytics tools if we use them.

How we use it

• To reply to your enquiry and prepare your free marketing audit.
• To provide the services you sign up for, including your client portal and reports.
• To improve our website and services.
• To send you updates or offers, only if you agree. You can opt out at any time.

We do not sell your personal information.

Who we share it with

Only with service providers that help us run our business, such as website hosting, email, WhatsApp, analytics and advertising platforms, and only as far as they need it to provide their service. We may also share information if the law requires it.

Client accounts and data

When we run marketing for a client, ad accounts, pages, content and customer data remain the client's property. We access them only to deliver the agreed work and stop when the engagement ends.

How long we keep it

We keep enquiry details for up to 24 months, and client records for as long as the law requires. You can ask us to delete your information sooner.

Your rights

You can ask us to access, correct or delete your personal information, or withdraw your consent, by writing to hello@markzenai.com. We reply within 30 days.

Security

We use secure (HTTPS) connections and limit access to people who need it. No method is perfectly secure, but we work to protect your information.

Changes

We may update this policy. The date at the top shows when it last changed.